Telecoms

Relevant to the telecoms industry

The twin tracks of innovation in telecoms IT

Twin tracks of telecoms IT innovation TMForum Live is the biggest annual conference and exhibition for suppliers of what we used to call telecoms OSS/BSS (operations support systems / business support systems) – in other words, the network management and IT systems that enable telecom network operators and service providers to run their businesses.

But here’s a strange thing. The TM Forum is increasingly moving away from its telecoms roots and into other areas where it sees an opportunity to do the things it is good at: bringing people together, defining business and industry models and technical architectures, creating or contributing to industry standards, and providing a ...

Cybersecurity and the future of the digital economy

Concerns about a digital economy futureCybersecurity is the biggest concern for businesses preparing for an increasingly digital economic future. Innovation Observatory has found many times in its research among businesses that security is right at the top of companies’ concerns ...

Huawei’s annual global analyst summit: the wrap-up

M2M and wireless commsWhat were the most significant things to come out of the global analyst summit hosted in April by Huawei – one of the biggest telecoms equipment vendors? I’ve had a few days to reflect, and these are my conclusions.

Q & A … not always the bland leading the bland

No commentOften, Q&A sessions at analyst conferences don’t reveal anything very interesting. There are two reasons for this. First, and more obviously, the person answering the questions has just talked through all the things they wanted to say, and will stonewall difficult questions, for all sorts of reasons (not wanting to reveal commercially confidential information, not wanting to comment on competitors, and so on). It’s a bit of a game ...

Customer Experience Management – now the value becomes clear

Using CEM to help prioritise network and serice optimisationHuawei knows what it’s doing with Customer Experience Management (CEM). Maybe I am late to appreciate what all the fuss was about, but I can’t say that over the five or so years that CEM has been one of the hottest topics in telecoms I’ve noticed any big difference in the quality of experience of the service provides I use. It is possible that they have in place something as sophisticated as the system showcased by Huawei...

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