Responsibilities are being loaded on to smart meter installation engineers. How can we help them cope?

The UK code of practice for smart meter installation (SMICoP), developed by the industry in conjunction with the UK’s Department of Energy and Climate Change (DECC) and published in December 2012, runs to 44 pages. It covers pretty much every conceivable aspect of the installation visit – from before it happens to well after it finishes. Is this excessive? Well, not all the 44 pages deal with what the installation engineer has to do ...

Three key design factors and eight top tips for designing and running a market intelligence function

The role of market intelligenceOur experience in supporting the market intelligence and market insight (MI) functions of technology organisations has led us to the understanding that there are three key requirements of the MI design process, and some simple rules that will help organisations looking to set up or optimise their market intelligence gathering and dissemination programmes.

BlackBerry 10 will have a short-term impact on the market for MDM/MAM

North American corporates and large public sector entities worried about the longevity of their RIM BlackBerry deployments were the first users of mobile device and application management (MDM/MAM) platforms. To extend their market MDM/MAM vendors need to start picking market segments by thinking carefully about their customers’ needs. The imminent launch of BB10 will have a short-term impact on the market, but the critical importance of segmentation remains valid

Orange won't be the last to launch HD voice on its IPX

Orange Wholesale has announced that it is making high definition (HD) voice services available to international wholesale customers over its IPX. Having tested HD voice provision between Orange group companies it is now making good on last year's promise to open up HD voice interoperability for non-group service providers, facilitating calls between fixed and mobile networks.

The quickest, easiest ways to spot the ICT maturity of your customers

Our recent report “Selling ICT Products and Services to Business: Better Market Segmentation” introduced the concept of ICT maturity and showed how basing segmentation of the business market on level of ICT maturity could improve the targeting of sales and marketing messages and the accuracy of forecasting market size and growth.

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