Map your processes and collaborate - the best ways to support innovation

Many organisations developing products and services use tools to help them in the innovation process, but specialist innovation management tools are not widely deployed, and few organisations consider how the careful application of standard business tools can make a big difference to the effectiveness of new product and service development. Research carried out by Innovation Observatory shows that the tools that are most widely used by innovative organisations can be grouped into three broad categories (see the diagram).


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Smartphone app vs dedicated device: what's best for lone worker protection?

The market for lone worker protection systems (aimed at those working alone in potentially hazardous environments) is a classic example of one where smartphone apps have the potential to grab a sizeable share at the expense of solutions based on dedicated devices. At the same time, the development of a smartphone-app-based solution can increase the size of the market overall, turning it from niche to mainstream.

Telco billing and cloud services: a multi-facted business challenge

The increase in adoption of cloud-based services for computing infrastructure, software platforms and business applications in many enterprises across multiple sectors has spurred telcos and their suppliers to look for new revenue opportunities. Telecom network operators are well positioned to deliver all kinds of cloud services, and many are already doing so – particularly in North America and Europe. They may also be able to act as trusted providers of management for multiple clouds – or “cloud service brokers”.


Carrier billing helps mobile operators to grab more value from online content

The value of online content (including apps) purchased and consumed on mobile devices is large and growing, yet mobile operators have found it difficult to capture this value: their attempts to be the provider of content have been unsuccessful in comparison with third-party content aggregators and app stores. But the relationship the operator has with the customer,and the simplicity for the customer of having charges for content and apps added to a mobile phone bill, have meant that mobile operators have a chance to be a more significant part of the value chain than in the past.


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