Orange won't be the last to launch HD voice on its IPX

Orange Wholesale has announced that it is making high definition (HD) voice services available to international wholesale customers over its IPX. Having tested HD voice provision between Orange group companies it is now making good on last year's promise to open up HD voice interoperability for non-group service providers, facilitating calls between fixed and mobile networks.

The quickest, easiest ways to spot the ICT maturity of your customers

Our recent report “Selling ICT Products and Services to Business: Better Market Segmentation” introduced the concept of ICT maturity and showed how basing segmentation of the business market on level of ICT maturity could improve the targeting of sales and marketing messages and the accuracy of forecasting market size and growth.

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White paper shows how a strategic approach to field engineering brings multiple benefits

Innovation Observatory’s new paper demonstrates the links between field engineering, customer experience and other aspects of communications service providers’ business

Conventional business market segmentation flawed says new report

Using a model of business ICT maturity is better than size and sector approaches for forecasting market size and targeting sales and marketing messages

Technology product and service vendors risk losing out on significant opportunities, and waste of marketing resources, by using conventional approaches to segmenting their business markets, according to a new report from market research consultancy and technology analyst company Innovation Observatory. The report shows that a company’s level of ‘ICT maturity’ is a better predictor than size or type of business of whether a company will buy and use a new technology product or service.

'Who's who' in IPX

As the market for IP Exchange services has started to grow, so the ranks of IPX providers has also begun to swell, with many heavyweight telecoms service providers now offering access to their IPX networks and IPX-based services. Innovation Observatory has compiled a list of leading IPX providers...and we have identified a short-list of some of those IPX providers that believe are setting the pace in terms of growth and product / service innovation.

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