What clinical trials teach us about innovation in sharing private data

Personal data issuesOne of the difficulties faced by those trying to unlock the value in data collected by systems from individuals is that even when the data can be made anonymous, the owners of the data are reluctant to share it with third parties. But in clinical trials, and in other medical research projects, data is routinely collected, shared and analysed. What does this tell us about the frameworks for trust that are needed to make the most of “big data”?

What next for market research?

Market research basicsIt’s tough being in market research at the moment, especially in the UK, where the general election earlier this month showed how difficult political opinion research can be. No surveys predicted the outcome (though constituency-based, first-past-the-post electoral systems add a layer of complexity to an already difficult type of research)...

Huawei’s annual global analyst summit: the wrap-up

M2M and wireless commsWhat were the most significant things to come out of the global analyst summit hosted in April by Huawei – one of the biggest telecoms equipment vendors? I’ve had a few days to reflect, and these are my conclusions.

Customer Experience Management – now the value becomes clear

Using CEM to help prioritise network and serice optimisationHuawei knows what it’s doing with Customer Experience Management (CEM). Maybe I am late to appreciate what all the fuss was about, but I can’t say that over the five or so years that CEM has been one of the hottest topics in telecoms I’ve noticed any big difference in the quality of experience of the service provides I use. It is possible that they have in place something as sophisticated as the system showcased by Huawei...

How Huawei structures its innovation

Innovation is ...To paraphrase Thomas Edison, “innovation is 1% inspiration, 79% perspiration, and 20% organisation”. In a wide-ranging presentation at the Huawei Global Analyst Summit in Shenzhen this April, Ryan Ding, the company’s president of products and solutions, explained how the ICT vendor had structured innovation into three layers – recognising that no company, not even one as big as Huawei, has a monopoly of new ideas in all the areas in which its products and services are used.

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