Innovation Observatory report September 2011 The increase in adoption of cloud-based services for computing infrastructure, software platforms and business applications in many enterprises across multiple sectors has spurred telcos and their suppliers to look for new revenue opportunities. Telcos are well positioned to deliver all kinds of cloud services, and they may also be able to act as trusted providers of management for multiple clouds – or “cloud service brokers”. Some will need to invest in new billing systems that can charge flexibly for multiple services in real-time, and in some cases to have true multi-tenant capabilities in order to meet the requirements of customers requiring “pass through” billing capabilities (allowing their customers to build value-added services of their own and bill for them in ways that suit their business model). Though not all cloud services necessarily require telco-style billing systems, there is a trend – as there was in telecom billing systems some 20 years ago – to move from in-house-developed billing to solutions provided by specialists. Cloud-based billing-as-a-service (BaaS) solutions have emerged that offer increasingly sophisticated functionality, which are optimised for the needs of cloud service billing, and which are much lower in cost than buying and deploying a traditional on-premises telco-style billing system. BaaS providers are also threatening established telco billing system vendors on their home patch, but there will be a spectrum of needs, met by a spectrum of solutions. The Innovation Observatory report Opportunities in Telco Cloud Billing:
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Table of contents 1. Executive summary 2. Introduction to cloud services 2.1 Cloud service types and examples 2.2 Supply chain complexity 2.3 The role for network operators and service providers 3 Billing for cloud services 3.1 Billing requirements for evolving cloud business and charging models 3.2 How the billing needs of cloud service providers will be met 4 Billing in the cloud 4.1 Private, hybrid and public cloud-based billing 5 Forecasts for cloud services and cloud billing 6 Supplier profiles 6.1 Amdocs 6.2 Aria Systems 6.3 Convergys 6.4 CSG International 6.5 Ericsson 6.6 Infonova 6.7 MetraTech 6.8 Monexa 6.9 Nokia Siemens Networks 6.10 Parallels 6.11 Redknee 6.12 Zuora 7 Conclusions The report is 34 pages long and costs GBP2000 (plus applicable taxes) for a five-user licence. Contact Innovation Observatory on +44 (0) 1480 309341 or firstname.lastname@example.org to buy this report.