The value of the reports/books sold by Innovation Observatory is in the information they contain. Once a book or report has been dispatched, the value has effectively been transferred. For this reason we do not offer refunds, or returns, or permit cancellation of an order once a book has been dispatched (electronically or by post).
Please make sure that you understand the contents of the books before you place your order. If you are unsure, or have any questions, please call us on +44 (0) 1480 309341 during our normal working hours, before placing your order. We will be pleased to help you with any queries you may have.
If you make an order in error, we will be happy to cancel your order, and refund any money paid, so long as your cancellation is received before dispatch of the reports. If your report arrives damaged, or does not arrive at all, please contact us on +44 (0) 1480 309341 during our normal working hours, and will will be pleased to arrange to send another hard copy.