Delivery policy

Innovation Observatory is open between 9 am and 5:30pm Monday to Friday, excluding UK bank holidays. Orders will be processed during this period.

Physical copies of reports will be posted within 48 hours of confirmation of payment by Paypal, or if this is received when Innovation Observatory is not open for business, within 48 hours of the company subsequently re-opening. Electronic copies of reports will be emailed at the same time.

Physical copies will be sent by recorded signed for mail, or by international signed for airmail as appropriate.