Danny Dicks's blog

Where telecoms companies get the small business sales process wrong

Communications service providers (CSPs) know that small and medium sized enterprises (SMEs) represent a significant market for both basic communications services and a range of additional, value-added services, such as security, unified communications, hosting, ecommerce, and online applications.

Innovation that crosses sector boundaries – software vendors take note: it can be done

Sometimes technological innovation of the kind that transcends sectoral boundaries is the result of chance, and sometimes it is the result of deliberate planning – an intentional ‘lift, drop and port’ exercise where an entrenched way of doing things in one sector is shown to be inefficient by comparison with an analogous situation in another sector.

Why enterprise data analytics platforms haven’t displaced bespoke solutions in telecoms OSS/BSS

Billing system vendors used to build their own database systems, and network management system vendors used to create their own reporting tools. The reasons for doing this disappeared. Enterprise database technology got good enough to do the job at lower prices, and the reporting capabilities from specialist tools began to overtake those of NMSs. Consequently the OSS/BSS community stopped their own development and started building in commodity IT infrastructure and applications sourced from others.

Managing the changing nature of mobile customer and product lifecycles

Listening to Amdocs explain the rationale for the changes that it had made in its CES 9 integrated software suite for telecoms operators and service providers, launched on 5 February, I was struck by how the relatively inward-looking world of telecoms IT and network operations is being turned inside out, and how vendors of OSS and BSS are helping.

Is Ericsson right to focus so strongly on serving mobile operators?

Ericsson’s CEO Hans Vestberg believes there is still a great deal of transformation to happen in the way businesses make use of mobile broadband, and says Ericsson will continue to focus on supporting mobile operators in their aims to provide networks, enable services and create new services. But there are other big players that will start to take an increasing share of the overall market for mobile communications. Should Ericsson be planning to offer more to those players too?

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